FAQs

Payments

All orders are charged in New Taiwan Dollars

At this time, we are only accepting PayPal as our payment processor. Please visit PayPal.com for more information. 

Shipping

Some items will ship from the United States

General Info

    • All orders, domestic & international, will ship with tracking information.

    • Final sale items are ineligible for returns or exchanges.

    • We aim to ship your orders within 2-5 business days (UTC+8). Delivery times are dependent on the shipping courier. Due to COVID-19, delivery times may be delayed. We thank you for your understanding.

    • We are not responsible for lost or damaged packages once they leave our studio with the third-party shipping courier - do not hesitate to email us if you run into any issues - we will do our best to assist.

    • Please double check your billing and shipping address when placing an order, as we cannot reroute packages.

Domestic Delivery

    • Domestic orders ship via T-CAT or Chunghwa Post.

    • At this time, we do not offer shipping to convenience stores. Feel free to email us if you require a special request for convenience store delivery.

International Delivery

    • All International Orders ship via EMS or Local Parcel Service - your shipping confirmation email will specify the shipping courier and include your tracking number

    • Note: any additional taxes, customs, & import duties levied by the customer's local government are the customer's responsibility.

Returns

You may request a return, and you must ship back the returned items within seven days of receiving your package. All items must be shipped back in their original condition: brand new, unwashed, unused, original tags attached, with their original packaging.

    • The original cost of shipping will not be reflected in your refund total.

    • You may choose your shipping method for returning the item(s) - please bear the return shipping cost.

  • We recommend using a shipping service that includes a tracking number.

We aim to process returns within 3-5 days of receiving the item(s). We will issue the refund once the items have been reviewed and confirmed for eligibility. You will receive a refund confirmation email when the refund has been processed.


Please send an email to now@mukaemuz.co with your order number to request a return, and we will get back to you shortly.