Payments, Shipping, & Returns
P A Y M E N T S
All orders will be charged in New Taiwan Dollars
Pay with Card via TapPay
|
- We accept major credit & debit cards: Visa, Mastercard, & JCB
- Due to local bank policies and for the security of our customers, 3-D Secure authentication is enabled
- Some card issuing banks do not enforce this security feature, which will cause the transaction to fail immediately
- We apologize in advance for the inconvenience, however, we encourage you to try again with a different card
|
PayPal |
- Express checkout available - limited to international orders
|
ATM | Bank Transfer
|
- Limited to Taiwan domestic bank transfers
- Your order will subsequently be cancelled if this option is selected for an INTL order
- Please notify us at now@mukaemuz.co if you need an international shipment, but will be completing the payment from a Taiwan bank
|
Taiwan ATM / bank transfer instructions:
- Please use your order number as the transfer payment reference.
- After completing the payment, send a copy of your payment confirmation to now@mukaemuz.co.
- Input your order number & the last 5 digits of your account number in the subject line.
- Products will be reserved for guests for 48 hours — please complete the payment within this period.
S H I P P I N G
GENERAL INFO
|
- All orders, domestic & international, will ship with tracking information.
- Sale items or promo code use are final sale - not eligible for return/exchange.
- All orders are shipped within 2-3 business days (UTC+8).
- Delivery times may vary and is based on the shipping courier.
- We are not responsible for packages that are lost or damaged in transit once it has been picked up by the shipping courier.
- Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
|
DOMESTIC DELIVERY
|
- Domestic Orders are shipped via T-CAT courier.
- At this time, we do not offer shipping to convenience stores.
- If you have a special request for this option, please do not hesitate to email us at now@mukaemuz.co
|
INTL DELIVERY
|
- All International Orders are shipped via UPS.
- All additional taxes, customs, & import duties levied by the customer’s local government are the responsibility of the customer.
|
R E T U R N S
If for any reason an item does not work out for you, you may request a return within 14 days of receiving your package.
To be eligible for a return, your item(s) must be returned in the same condition it was received: all items must be unwashed and unused, with tags attached, and in the original packaging
- The original cost of shipping will not be included in your refund.
- Please select your own method of shipping for returning the item(s) and bear the return shipping cost.
- It is recommended to use a shipping service that provides tracking information.
Refunds will be issued once the product has been received and reviewed. We aim to process returns within 3-5 days of receiving the item(s).
To request a return, please email now@mukaemuz.co with your order number, and we will get back to you shortly.